Refund policy

 

EASY RETURN IN 3 STEPS. PLEASE READ THROUGH THE FOLLOWING INSTRUCTIONS ON HOW TO RETURN YOUR ITEM(S) TO US.

 

STEP 1: BEFORE RETURNING AN ITEM, PLEASE ENSURE THAT IT MEETS OUR ELIGIBILITY CRITERIA:

 

• THE ITEM WAS PURCHASED FROM OUR ONLINE SHOP
• THE ITEM IS IN ITS ORIGINAL CONDITION WITH ALL PACKAGING INTACT
• THE ITEM HAS NOT BEEN USED, WASHED, OR ALTERED IN ANY WAY
• THE RETURN IS MADE WITHIN 14 DAYS OF DELIVERY

 

STEP 2: PACK AND SHIP THE ITEM.
PLEASE PACK THE ITEM SECURELY IN ITS ORIGINAL PACKAGING. PLEASE NOTE THAT THE CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS.

SEND THE PACKAGE TO THE FOLLOWING ADDRESS:

Trapdelivery GbR
Burgstraße 16
03046 Cottbus
+49 1521 7960452

STEP 3: ONCE WE RECEIVE THE ITEM AND CONFIRM THAT IT MEETS OUR ELIGIBILITY CRITERIA, WE WILL PROCESS THE REFUND. THE REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN 7-9 BUSINESS DAYS. PLEASE NOTE THAT IT MAY TAKE ADDITIONAL TIME FOR YOUR BANK TO PROCESS THE REFUND.

NOTICE: MYSTERY ITEMS CAN ONLY BE REFUNDED DUE TO MISSING OR DAMAGED GOODS (VINTAGE CONDITION EXCLUDED). THE CONTENTS OF THE BOXES ARE FREELY CHOSEN AND ONLY AVAILABLE FOR A LIMITED TIME, WHICH IS WHY INDIVIDUAL PREFERENCES CANNOT BE TAKEN INTO ACCOUNT. THE GOODS CANNOT BE EXCHANGED.

IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THE RETURN PROCESS, PLEASE CONTACT US AT SUPPORT@TRAP-DELIVERY.COM WE ARE ALWAYS HERE TO HELP!