Refund policy
A. Instructions on Withdrawal
Introduction
Consumers have the right to withdraw from a contract under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us(Trapdelivery GbR, Straße der Einheit 2-24,
02943 Weißwasser/Oberlausitz, Deutschland, Tel.: +49 1521 7960452, Email: support@trap-delivery.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To comply with the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day on which we received your notice of withdrawal.
For the reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you notify us of your withdrawal from this contract.
Returns/returns can only be sent to the following address:
Trapdelivery GbR, Straße der Einheit 2-24,
02943 Weißwasser/Oberlausitz, DeutschlandTrapdelivery GbR.
The deadline is met if you dispatch the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if such loss of value results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Early Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to consumers who, at the time of concluding the contract, are not members of a European Union member state and whose sole residence and delivery address at the time of contract conclusion is outside the European Union.
B. Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
To:
Trapdelivery GbR
Straße der Einheit 2-24,
02943 Weißwasser/Oberlausitz
Deutschland
Email: support@trap-delivery.com
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate
Last updated: 21 September 2025, 14:00:43