FAQ / About Us
Why do thousands of customers already trust TRAPDELIVERY?
✔️ Over 35,000 satisfied customers
✔️ In the market since 2022
✔️ Exclusively original vintage products
✔️ Individually curated Mystery Boxes
✔️ Fast and transparent shipping from Germany
✔️ Personal customer service
✔️ Thousands of successfully shipped orders worldwide
How long has TRAPDELIVERY been around?
Since 2022, TRAPDELIVERY has been shipping vintage fashion to customers throughout Europe and beyond.
In recent years, we have already delighted over 35,000 customers and are now among the leading providers of vintage mystery boxes in the German-speaking region.
Our mission is simple: to make high-quality vintage pieces accessible at fair prices.
What is a Vintage Mystery Box?
Our Vintage Mystery Boxes contain hand-picked vintage pieces from our assortment.
Depending on the box chosen, you will receive several carefully selected items from various well-known vintage and streetwear brands.
Each box is individually curated and unique.
Are the Mystery Boxes pre-packed?
No.
Each Mystery Box is assembled only after you place your order.
We take into account your selected size and any preferences you communicate to us during the ordering process.
This allows us to tailor each box individually to the respective customer.
Can I specify preferences for my Mystery Box?
Yes.
At checkout, you can tell us your preferences regarding brands, colors, styles, fits, or other likes.
Our team will try to accommodate these preferences as best as possible, subject to availability.
However, as each box is individually curated, specific brands or items cannot be guaranteed.
Are all products original?
Yes.
Authenticity is a top priority at TRAPDELIVERY.
Every single product is carefully checked and inspected before sale.
We only sell original vintage and streetwear items.
How are the products checked?
Our team has several years of experience in vintage fashion and authentication.
Each piece is checked for authenticity, condition, and quality before shipping.
Only items that meet our quality standards are shipped to our customers.
How long does shipping take?
Every order at Trapdelivery is carefully prepared, checked and packed after receipt of order. Orders with notes (individual remarks) require a longer packing process, as each box is individually and manually assembled, so processing times may vary depending on the order and effort.
Regular processing time:
1-5 business days
Delivery times:
Germany: 4-9 business days
European Union: 5-12 business days
International: 5-21 business days
(Note: Due to increased order volume, regular delivery times may be exceeded by up to 10 additional business days in exceptional cases. Thank you for your understanding.)
Why is my order taking longer than expected?
During product drops, viral campaigns, sales, or exceptionally high order volumes, the processing of individual orders may take longer.
Since each order is individually checked and packed, we may need a little more time during such periods.
Naturally, every order will be processed and shipped.
Will I receive tracking information?
Yes.
As soon as your package leaves our warehouse, you will automatically receive a shipping confirmation by email with a tracking link.
Please note that it may take a few hours for the tracking information to update after the shipping label has been created.
Can I return my order?
Yes,
You have a 14-day right of return. More information can be found on our cancellation policy page.
What happens if I entered the wrong address?
Contact us as soon as possible via our support.
As long as your order has not yet been shipped, we can often still adjust the address.
Unfortunately, changes cannot be guaranteed after handover to the shipping service provider.
How can I contact support?
Our customer service will be happy to help you.
Simply use our contact form, send us an Insta DM, or send us an email.
Instagram: @trapdelivery.de
Email: support@trap-delivery.com
Please always include your order number in inquiries so we can help you as quickly as possible.